Unable to connection using the c# Refinitiv.Data due to internal API errors

martin.grunwald

Multiple users have reported to be unable to connect using the Refinitiv.Data API for .net. Looking at the RDP.log fil there seems to be an issue accessing some endpoints:

2024-02-26T10:17:26WarnRefinitiv.Data.Core.DesktopStreamDiscoveryFailed to query streaming discovery endpoint: http://localhost:9000/api/rdp/streaming/trading-analytics/trade-data/beta1/redi for service: trading-analytics.desktop.
{
  "HTTPStatusCode": 404,
  "HTTPReason": "Not Found",
  "Contents": "Not Found"
}
2024-02-26T10:17:26WarnRefinitiv.Data.Core.DesktopStreamDiscoveryFailed to query streaming discovery endpoint: http://localhost:9000/api/rdp/streaming/pricing/v1/ for service: pricing.desktop.
{
  "HTTPStatusCode": 403,
  "HTTPReason": "Forbidden",
  "Contents": "Forbidden"
}
2024-02-26T10:17:26WarnRefinitiv.Data.Core.DesktopStreamDiscoveryFailed to query streaming discovery endpoint: http://localhost:9000/api/rdp/streaming/benchmark/v1/resource for service: benchmark.desktop.
{
  "HTTPStatusCode": 403,
  "HTTPReason": "Forbidden",
  "Contents": "Forbidden"
}

I attached the complete log file.RDP.zip

nick.zincone

Hi @martin.grunwald

We have seen other reports around this. Looking at your connection port, I'm assuming you are connecting into LSEG Workspace? There appears to have been a widespread software update and have affect some clients. Have you tried restarting your desktop environment to see if that helps? I'm going to follow up to understand what has been updated.

In the meantime, can you provide a software version and proxy version for your desktop software? You can access the about screens from the "About LSEG Workspace" menu option.