EikonError: Error code 404 | Backend error. Failed to deserialize backend response.

Hi,
everytime I use the get_data function, I get following error:

EikonError: Error code 404 | Backend error. Failed to deserialize backend response. Expected valid JSON. Error: invalid character '<' looking for beginning of value
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File C:\ProgramData\anaconda3\lib\site-packages\spyder_kernels\py3compat.py:356 in compat_exec
exec(code, globals, locals)
File c:*******
sp500 = ek.get_data(instruments = "0#.SPX",
File ~\AppData\Roaming\Python\Python310\site-packages\eikon\data_grid.py:190 in get_data
result = eikon.json_requests.send_json_request(_endpoint, payload, debug=debug)
File ~\AppData\Roaming\Python\Python310\site-packages\eikon\json_requests.py:134 in send_json_request
raise EikonError(eikon_err.code, eikon_err.message)
EikonError: Error code 404 | Backend error. Failed to deserialize backend response. Expected valid JSON. Error: invalid character '<' looking for beginning of value

Is there an internal problem at the moment? When will it be fixed?

Kind Regards

Answers

  • Hi @annemarie.otto ,

    Sorry to hear that you've facing this issue. Hence, could you please provide the code you're using (including instruments, fields, parameters used) for further investigation?

Welcome!

It looks like you're new here. Sign in or register to get started.

Welcome!

It looks like you're new here. Sign in or register to get started.