LPC 1.4 password expiration?

colette.boss2

A client is upgrading RTO version 1 to version 2 and is asking:

We encountered password expiration issue on our LPC 1.2 MachineIDs earlier this year. It turns out those passwords expire after some time (3yrs?) and we were unaware, causing outage.

Could you let us know :

1. Do passwords expire on PingIDs used by LPC1.4 ?
2. What’s the mechanism to alert customers when such passwords expire ? Would that be the Platform Admins only ?
3. How can we add a distribution email to the announcement targets ?

Please advise.

Jirapongse

@colette.boss2

Thank you for reaching out to us.

As this forum is more for programming type queries, rather than admin queries - I would recommend you raise a ticket with our helpdesk via MyRefinitiv.

That way a produc team can work closely with you and answer the questions.