Error: No Proxy Address Identified

Using Eikon library for Python imported as "ek"
Eikon application is running.
App key is generated and enabled.
When running ek.set_app_key('xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx') I get following error:
2024-08-12 12:28:48,546 P[22820] [MainThread 13216] Error: no proxy address identified.
Check if Eikon Desktop or Eikon API Proxy is running.
2024-08-12 12:28:48,547 P[22820] [MainThread 13216] Error on handshake url http://127.0.0.1:None/api/handshake : InvalidURL("Invalid port: 'None'")
This is code I have used for well over a year, and this is the first time I have encountered this error message.
Could someone please advise as to what might be causing this, as the Eikon application is running, and the app key is generated and enabled, as mentioned?
Thanks.
Best Answer
-
Thank you for reaching out to us.
First, you need to check if the API proxy is running properly by refering to the Eikon Data API and Refinitiv Data Library - Troubleshooting article.
Next, please check the version of Eikon Data API by using the following command.
ek.__version__
Typically, this issue may relate to the Python dependency libraries.
For example, Eikon Data API 1.1.18 depends on the following Python libraries.
Version: 1.1.18
Summary: Python package for retrieving Eikon data.
Home-page: https://developers.refinitiv.com/eikon-apis/eikon-data-api
Author: REFINITIV
Author-email:
License: Apache 2.0
Description-Content-Type: text/markdown
License-File: LICENSE.md
Requires-Dist: httpx>=0.18.0
Requires-Dist: nest_asyncio>=1.5.1
Requires-Dist: datetime
Requires-Dist: pandas>=1.0.0
Requires-Dist: numpy>=1.11.0
Requires-Dist: appdirs>=1.4.3
Requires-Dist: python-dateutil
Requires-Dist: websocket-client!=1.0.0,>=0.54.0
Requires-Dist: deprecation
Requires-Dist: certifi
Requires-Dist: chardet==3.*
Requires-Dist: h2==4.*
Requires-Dist: idna==2.*
Requires-Dist: rfc3986==1.*
Requires-Dist: requests==2.*Did you update or install any Python libraries or packages?
Otherwise, you can try the new LSEG Data Library for Python instead.
0
Answers
-
I can't perform most of what is in the troubleshooting article, as I don't have the "configuration manager" executable in my refinitiv folder.
Also, when I go to the location of the log files, there is no "SxS..." file.
I'm not really sure what to do, here. I've killed and restarted Eikon, and I've also update my eikon library.
Any ideas?
Thanks,
Mike
0 -
Please contact the Eikon support team directly via MyAccount to check the location of the "configuration manager" executable and SxS log file.
0
Categories
- All Categories
- 3 Polls
- 6 AHS
- 36 Alpha
- 166 App Studio
- 6 Block Chain
- 4 Bot Platform
- 18 Connected Risk APIs
- 47 Data Fusion
- 34 Data Model Discovery
- 684 Datastream
- 1.4K DSS
- 614 Eikon COM
- 5.2K Eikon Data APIs
- 10 Electronic Trading
- Generic FIX
- 7 Local Bank Node API
- 3 Trading API
- 2.9K Elektron
- 1.4K EMA
- 248 ETA
- 552 WebSocket API
- 37 FX Venues
- 14 FX Market Data
- 1 FX Post Trade
- 1 FX Trading - Matching
- 12 FX Trading – RFQ Maker
- 5 Intelligent Tagging
- 2 Legal One
- 23 Messenger Bot
- 3 Messenger Side by Side
- 9 ONESOURCE
- 7 Indirect Tax
- 60 Open Calais
- 275 Open PermID
- 44 Entity Search
- 2 Org ID
- 1 PAM
- PAM - Logging
- 6 Product Insight
- Project Tracking
- ProView
- ProView Internal
- 22 RDMS
- 1.9K Refinitiv Data Platform
- 639 Refinitiv Data Platform Libraries
- 4 LSEG Due Diligence
- LSEG Due Diligence Portal API
- 4 Refinitiv Due Dilligence Centre
- Rose's Space
- 1.2K Screening
- 18 Qual-ID API
- 13 Screening Deployed
- 23 Screening Online
- 12 World-Check Customer Risk Screener
- 1K World-Check One
- 46 World-Check One Zero Footprint
- 45 Side by Side Integration API
- 2 Test Space
- 3 Thomson One Smart
- 10 TR Knowledge Graph
- 151 Transactions
- 143 REDI API
- 1.8K TREP APIs
- 4 CAT
- 26 DACS Station
- 121 Open DACS
- 1.1K RFA
- 104 UPA
- 191 TREP Infrastructure
- 228 TRKD
- 915 TRTH
- 5 Velocity Analytics
- 9 Wealth Management Web Services
- 91 Workspace SDK
- 11 Element Framework
- 5 Grid
- 18 World-Check Data File
- 1 Yield Book Analytics
- 46 中文论坛