I am getting this error message: InvalidURL("Invalid port: 'None'") Port number was not identifie...

...d, cannot send any request

Here is the full error message:

Error: no proxy address identified.

Check if Eikon Desktop or Eikon API Proxy is running.

Error on handshake url http://127.0.0.1:None/api/handshake : InvalidURL("Invalid port: 'None'")

Port number was not identified, cannot send any request

Have reinstalled Eikon, changed the api key, cleared the cache and updated anyio as a post on another thread here suggested..

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Accepted answers

Jirapongse

@charles.allderman

This is strange.

I saw the log file on machine.

The 9060 port works properly.

You may need to contact the Eikon support team directly via MyAccount to verify why there is no SxS log.

All comments

Jirapongse

@charles.allderman

Thank you for reaching out to us.

To verify what the problem is, please refer to the Eikon Data API and Refinitiv Data Library - Troubleshooting article. Then, share the web browser screenshot and SxS log file mentioned in the article.

charles.allderman

@Jirapongse thanks for the feedback. I have done that, run netstat -a | findstr 9060 with no response and http://localhost:9000/api/status also with no response, at which point the trouble shooting article says to contact support. Will post the log.

charles.allderman

Set logging to level 4 verbose, but there is no SxS log file.

Jirapongse

@charles.allderman

This is strange.

I saw the log file on machine.

The 9060 port works properly.

You may need to contact the Eikon support team directly via MyAccount to verify why there is no SxS log.

charles.allderman

Thanks @Jirapongse. I double checked now, that SxS log is definitely not there. Have logged with ticket again, but no response yet.

Shadeun

I am getting the same error did you get anywhere @charles.allderman

charles.allderman

Working now, seems it was a backend/server setting relating to my access credentials. No changes were done client side.

Shadeun

Thank you. Was similar for me it seems. Extremely annoying as took 2 days to fix.

julien.granger

Any update on this ?

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