[First-time user] Real-time Engine Initialization Error

lmno

Hi, I logged onto Refinitiv Eikon - Microsoft Excel for the first time and tried the following code on A1 cell. "=@TR("IBM","CF_CLOSE","RH=IN")" The Refinitiv Eikon is online, as does the Datastream, and I tried several variations of the code from the user guide and I still have a difficulty debugging the error "Real-Time Engine Initialization Error". Perhaps it might be because of some setting I need etc. if you could please get a help on this that would be greatly appreciated. Thanks.

Jirapongse

@lmno

Thank you for reaching out to us.

This forum is dedicated to software developers using LSEG APIs.

For this issue, please contact the Eikon support team directly via MyAccount. The support team van verify the Eikon's configurations and settings.