Cause for items/RIC drop from subscription "Cancelling" on EMA client

kiran-k.kumar · 2025-03-26T15:21:45+00:00

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What could be triggering or causing these item drops from subscription?

When this occurred, there is no channel disconnect between the client and server ads. The connection is persistent but the RICs drops and resubscribed multiple times.

2025-03-24T08:00:31.061Z : INFO: Subscribing IDN_SELECTFEED~STXE58500R5.EX~MARKET_SUMMARY

2025-03-24T08:00:31.126Z : INFO: IDN_SELECTFEED~STXE58500R5.EX~MARKET_SUMMARY: img State: OK - *All is well

025.03.24.log:2025-03-24T08:05:31.130Z : INFO: Cancelling: IDN_SELECTFEED~STXE58500R5.EX~MARKET_SUMMARY

2025.03.24.log:2025-03-24T08:05:31.130Z : INFO: IDN_SELECTFEED~STXE58500R5.EX~MARKET_SUMMARY: sts State: CLOSED - Channel Completed

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Gurpreet

Hello @kiran-k.kumar

Can you please provide more details about this application and the issue. Is this a persistent problem? What do you see in the ADS and EMA debugging logs.

Jirapongse

@kiran-k.kumar

Typically, there are two scenarios for items to be dropped.

The server dropped items by sending the stream closes status in the status or refresh messages.
The client dropped items by calling the unregister method or un-initializing a consumer

The provided log looks like to be an application log. You may need to enable the debug log in the EMA to verify what the problem is.

Please let me know the EMA version (C++, Java, CSharp) that you are using.

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