Error Sending rsslPing on ETA

Hi, Currently when we increased the number of subscriptions in our ETA based application we are getting this error on rsslPing (Error: 1002 ipcWrite() failed. System errno: (104)). I believe this is the connection reset by peer error. Can you please advice on what could be the issue. We are continuously reading all the messages using rsslReadEx call (based on the examples. Keep reading when rsslRetCode > 0). Is there a way we can know if we are still lagging on consumption? Appreciate any help on this. Thanks a lot.

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Accepted answers

Gurpreet

You can check your code to see how processing time can be improved. Best way would be to extract the requisite fields from the message as fast as possible, and do the heavy data processing in a separate thread.

All comments

Gurpreet

Hello @Siril

It seems to be a case of slow consumer. Your ETA application is not processing the incoming messages fast enough.

You can try to speed up the event callback loop, or partition the instrument list across multiple instances of the application, or use View feature of limit the number of fields in subscription. The ADS log should also show the exact reason why your connection might have dropped.

Siril

https://community.developers.refinitiv.com/discussion/comment/126091#Comment_126091

Thanks Gurpreet. How can I enable the ADS logs?

Gurpreet

https://community.developers.refinitiv.com/discussion/comment/126094#Comment_126094

Warning logs should already be enabled. You will need to speak with your market data administrator to get access to those logs.

Siril

https://community.developers.refinitiv.com/discussion/comment/126097#Comment_126097

Thanks and may I know what is the usual latency expected for a single rsslReadEx call?

Gurpreet

https://community.developers.refinitiv.com/discussion/comment/126100#Comment_126100

That will depend on your particular setup. You can get a general idea of what kind of performance to expect from this article and benchmark tests done by LSEG.

Gurpreet

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