ema java ommconsumer couldn't get market feed for WMR Fixing RICs

Vanu
Vanu LSEG
edited June 6 in EMA

we have a ema based java ommconsumer client which currently subscribes to spot. forward bid/ask rates but the same connection is not getting any market data feed for WMR Fixing RICS e.g. USDEURFIXP=WM and USDEURFIX=WM.

We are using client service account which has the RTO/WMR licenses

What could be the issue here?

This is the ema config being used:

elektron:
ema:
clientId: "GE-XXXXXXXXXXXX"
transportProtocol: 1
tokenServiceUrlV2: "https://api.refinitiv.com/auth/oauth2/v2/token"
serviceName: "ELEKTRON_DD"
serviceDiscoveryUrl:"https://api.refinitiv.com/streaming/pricing/v1/"
regions: "eu-central,eu-west,us-east,ap-southeast,ap-northeast"
applyView: true
enableBatch: true
exitOnStartupFailure: false
batchSize: 500
batchDelayMillis: 1000
enableAsyncModeBatching: true

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Answers

  • Jirapongse
    Jirapongse ✭✭✭✭✭

    @Vanu

    Thank you for reaching out to us.

    Typically, you should retrieve a refresh or status message back after sending an item request.

    You can test it with the ex113_MP_SessionMgmt or ex450_MP_QueryServiceDiscovery example. Then, share the output when the problem occurred.

  • Vanu
    Vanu LSEG

    I managed to figure out the issue. Fixing RIC snapshot/update messages were getting dropped at our library level due to some condition.

    Thanks.

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