client has pulled data accidentally for the inactive ric - value was blank

Kiri
Kiri LSEG
edited August 6 in DSS

client has pulled data accidentally for the inactive ric - value was blank

so in the output file it didnt provide any line of text/daata for same and when they have checked output basically values shifted 1 row

Client says they are not using REST API - but SOAP and different web connector

they receive data like this

image-f959a135b3eda8-e676.jpeg

 

they want either format in which it looks like this or that blank data for inactive securities will have separate value in system (which is impossible)

image-b8ae9100f5ebf8-db2e.jpeg

 

regretfully unable to advice on how to work or change format for SOAP API 

searching guides on my refinitiv, but not sure if they will help, as client says they already have one

 

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Answers

  • Jirapongse
    Jirapongse ✭✭✭✭✭

    @Kiri

    Thank you for reaching out to us.

    This is a submitted case so you can escalate this issue to the DSS support team directly to verify what the problem is.

    I am afraid that the format of the SOAP response could not be changed.

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