EMAJ: The connection to the Reuters Centers is down!

Raj.Huang

As shown in the picture, it disconnected and it doesn't reconnect itself.

pimchaya.wongrukun01

Hello @Raj.Huang

"State: Closed/Suspect/Not entitled" means the stream is closed, login credential is not accepted(Not entitled) and EMAJ does not recover. EMA Java will recover if the state is Open/Suspect. "DACS DDS connection is down" indicates that DACS which ADS interacts with for doing logging in/permissioning is down. If DACS is owned by Thomson Reuters, please contact Thomson Reuters Account team. Otherwise, please contact your company's team who takes care of DACS. Once DACS is up and ADS can connect to it, your application will be able to login successfully.

Raj.Huang

The log:

2017-09-24 00:53:16.012 [pool-2-thread-1] ERROR com.thomsonreuters.ema.access.OmmConsumerImpl - loggerMsg
    ClientName: LoginCallbackClient
    Severity: Error
    Text:    RDMLogin stream was closed with status message
	username rmds
	usernameType 1

	State: Closed/Suspect/Not entitled - text: "DACS DDS connection is down"
loggerMsgEnd

Raj.Huang

https://community.developers.refinitiv.com/discussion/comment/18936#Comment_18936

Hi @Pimchaya.Wongrukun,

Thanks for your reply. I am certain that my account has no problem. Howerver, I started serveral applications using the same account. I s this the reason causing this problem?

pimchaya.wongrukun01

https://community.developers.refinitiv.com/discussion/comment/18946#Comment_18946

Hello @Raj.Huang

This is not the account problem. The problem is caused by the server side that DACS is down. To solve the problem, DACS must be up and ADS must be able to connect to it.

Raj.Huang

https://community.developers.refinitiv.com/discussion/comment/18957#Comment_18957

Hi @Pimchaya.Wongrukun,

So it's caused by the server side(the Reuters center server), right?
It can't re-up itself, so I must restart my application?

And there is no problem using the same account in several applications? I mean your api supports the same account, multiple places login，right?

pimchaya.wongrukun01

https://community.developers.refinitiv.com/discussion/comment/18947#Comment_18947

Hello @Raj.Huang

Restarting your application while DACS is still down does not help. You should contact Thomson Reuters Account team/your company's team who takes care of DACS/the server side and can bring DACS to be up.

You can use EMA to set the same account in several applications. EMA does not have limit of this. The limit of your account e.g. number of log in in the same time can be set by DACS. Please contact your DACS Admin or Thomson Reuters Account team for more details of this.

Raj.Huang

https://community.developers.refinitiv.com/discussion/comment/18945#Comment_18945

Hi @Pimchaya.Wongrukun,

Thanks for your reply! I checked the logs in my other application.

2017-09-23 16:51:29.583 [pool-2-thread-1] ERROR com.thomsonreuters.ema.access.OmmConsumerImpl - loggerMsg
    ClientName: LoginCallbackClient
    Severity: Error
    Text:    RDMLogin stream was closed with status message
	username rmds
	usernameType 1

	State: Closed/Suspect/Not entitled - text: "DACS INTERNAL mount not ready"
loggerMsgEnd

Is the same problem as the above one?

pimchaya.wongrukun01

https://community.developers.refinitiv.com/discussion/comment/18980#Comment_18980

Hello @Raj.Huang

The text message differs from the previous one so it seems to be another problem. Anyway, the text indicates that there is problem in DACS so please contact DACS admin/Thomson Reuters Account team who can help you to look into DACS problem.