EMAJ: The connection to the Reuters Centers is down!

Raj.Huang

As shown in the picture, it disconnected and it doesn't reconnect itself.

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Accepted answers

pimchaya.wongrukun01

Hello @Raj.Huang

"State: Closed/Suspect/Not entitled" means the stream is closed, login credential is not accepted(Not entitled) and EMAJ does not recover. EMA Java will recover if the state is Open/Suspect. "DACS DDS connection is down" indicates that DACS which ADS interacts with for doing logging in/permissioning is down. If DACS is owned by Thomson Reuters, please contact Thomson Reuters Account team. Otherwise, please contact your company's team who takes care of DACS. Once DACS is up and ADS can connect to it, your application will be able to login successfully.

All comments

Raj.Huang

The log:

2017-09-24 00:53:16.012 [pool-2-thread-1] ERROR com.thomsonreuters.ema.access.OmmConsumerImpl - loggerMsg
    ClientName: LoginCallbackClient
    Severity: Error
    Text:    RDMLogin stream was closed with status message
	username rmds
	usernameType 1

	State: Closed/Suspect/Not entitled - text: "DACS DDS connection is down"
loggerMsgEnd

pimchaya.wongrukun01

Hello @Raj.Huang

Raj.Huang

Hi @Pimchaya.Wongrukun,

Thanks for your reply. I am certain that my account has no problem. Howerver, I started serveral applications using the same account. I s this the reason causing this problem?

Raj.Huang

Hi @Pimchaya.Wongrukun,

Thanks for your reply! I checked the logs in my other application.

2017-09-23 16:51:29.583 [pool-2-thread-1] ERROR com.thomsonreuters.ema.access.OmmConsumerImpl - loggerMsg
    ClientName: LoginCallbackClient
    Severity: Error
    Text:    RDMLogin stream was closed with status message
	username rmds
	usernameType 1

	State: Closed/Suspect/Not entitled - text: "DACS INTERNAL mount not ready"
loggerMsgEnd

Is the same problem as the above one?

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