Connection does not support advanced symbol list.

josa
josa Contributor
in TREP APIs

Hello, am trying to test data access to TREP and am getting the log info below with no output data. Any idea what is going? If possible could you give me a direct line I can call for any troubleshooting?

Regards,

josa

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Best Answer

  • pimchaya.wongrukun01
    pimchaya.wongrukun01 LSEG
    Answer ✓

    Hello @josa

    Would you like to request MARKET_PRICE or Symbol list? In your
    given figure, you requested MARKET_PRICE as shown below:

    image

    If you would like to request Symbol list, please change the
    command line application to specific SYMBOL_LIST instead of MARKET_PRICE. Then,
    you should be able to request Symbol list.

    Normally, when you
    request symbol list, you will get all RICs belonging to symbol list. To get
    data of all RICs, the application needs to subscribe each RIC. Using Advanced
    Symbol list feature, the application can get data of all RICs belonging to
    symbol list by subscribe the symbol list(subscribe once).

    “Connection <connection node> does not support
    advanced symbol list. RFA will open data streams on behalf of client data
    stream request.” Indicates that the server does not support Advanced Symbol
    list feature however RFA will do this instead; RFA will subscribe each RIC to get
    data and returns to the application. The application just subscribes the symbol
    list; it does not need to subscribe each RIC to get data.

    If you can still not get data and you want to get my team support(TRDC) directly
    (by email), you can submit the problem to us via https://customers.reuters.com/developer/crmcontactus/support.aspx
    since you are our registered user. Please specify RICs and ModelType(SYMBOL_LIST
    or MARKET_PRIC) that you would like to request data. If you cannot access the web site or submit the query, please send an email to rdc.administrator@thomsonreuters.com

Answers

  • nick.zincone
    nick.zincone admin

    Hi @josa,

    Can you include the log info? I don't see it. Also, can you provide what example program you are using and which API? In addition, the name of the item you are requesting?

    thanks.

  • josa
    josa Contributor

    connectionissue.png

  • josa
    josa Contributor

    Nothing was in the log file, but the .png file is what was displayed on the console.

    ELECTRON_EDGE is the service am trying to connect.

    Regards,

    josa

  • pimchaya.wongrukun01
    pimchaya.wongrukun01 LSEG

    I am taking care of the case. The root cause is a wrong service which the server did not provide was specified so RFA did not send any request to the server. That's why the application did not get data. After the client specified a correct service which the server provided, the application got data successfully.

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