Connection does not support advanced symbol list.

josa

Hello, am trying to test data access to TREP and am getting the log info below with no output data. Any idea what is going? If possible could you give me a direct line I can call for any troubleshooting?

Regards,

josa

pimchaya.wongrukun01

Hello @josa

Would you like to request MARKET_PRICE or Symbol list? In your
given figure, you requested MARKET_PRICE as shown below:

If you would like to request Symbol list, please change the
command line application to specific SYMBOL_LIST instead of MARKET_PRICE. Then,
you should be able to request Symbol list.

Normally, when you
request symbol list, you will get all RICs belonging to symbol list. To get
data of all RICs, the application needs to subscribe each RIC. Using Advanced
Symbol list feature, the application can get data of all RICs belonging to
symbol list by subscribe the symbol list(subscribe once).

“Connection <connection node> does not support
advanced symbol list. RFA will open data streams on behalf of client data
stream request.” Indicates that the server does not support Advanced Symbol
list feature however RFA will do this instead; RFA will subscribe each RIC to get
data and returns to the application. The application just subscribes the symbol
list; it does not need to subscribe each RIC to get data.

If you can still not get data and you want to get my team support(TRDC) directly
(by email), you can submit the problem to us via https://customers.reuters.com/developer/crmcontactus/support.aspx
since you are our registered user. Please specify RICs and ModelType(SYMBOL_LIST
or MARKET_PRIC) that you would like to request data. If you cannot access the web site or submit the query, please send an email to rdc.administrator@thomsonreuters.com