AccessViolationException when using RFA7

We are using RFA7 libraries for getting the data from Reuters.
At rare intervals, we are facing "AccessViolationException" thrown by the libraries due to which the WCF service hosted on windows service is getting crashed.
Best Answer
-
As you running WCF app so that I assume that you are using RFA.NET 7.x, is this correct? Please note that RFA.NET 7.x is now end of support and we strongly suggest you upgrade it to RFA.NET 8.1.x which is the latest version which contains the fix for many issues in RFA C++ and RFA.NET layer. It can avoid an issue which already fixed between the old and the new version.
Also, I would suggest you investigate the crash in your application at the first steps. At least you should be able to get the stack trace from the crash.
-Can you save the crash to minidump? and does it point to any codes in RFA7 lib? and Is there any log generate under folder %TEMP% of your windows? as far as I understand if it's the crash from RFA lib, RFA has its own internal thread which can catch the exception and write it to the %TEMP% folder. However, the application may need to deploy the RFA PDB files in the running directory as well.
If the call stack point to the codes in RFA, please contact RDC named user in your company to open a new support ticket to API support directly.
0
Categories
- All Categories
- 3 Polls
- 6 AHS
- 36 Alpha
- 166 App Studio
- 6 Block Chain
- 4 Bot Platform
- 18 Connected Risk APIs
- 47 Data Fusion
- 34 Data Model Discovery
- 695 Datastream
- 1.5K DSS
- 631 Eikon COM
- 5.2K Eikon Data APIs
- 12 Electronic Trading
- 1 Generic FIX
- 7 Local Bank Node API
- 4 Trading API
- 2.9K Elektron
- 1.4K EMA
- 255 ETA
- 562 WebSocket API
- 39 FX Venues
- 15 FX Market Data
- 1 FX Post Trade
- 1 FX Trading - Matching
- 12 FX Trading – RFQ Maker
- 5 Intelligent Tagging
- 2 Legal One
- 25 Messenger Bot
- 3 Messenger Side by Side
- 9 ONESOURCE
- 7 Indirect Tax
- 60 Open Calais
- 281 Open PermID
- 46 Entity Search
- 2 Org ID
- 1 PAM
- PAM - Logging
- 6 Product Insight
- Project Tracking
- ProView
- ProView Internal
- 23 RDMS
- 2K Refinitiv Data Platform
- 736 Refinitiv Data Platform Libraries
- 4 LSEG Due Diligence
- LSEG Due Diligence Portal API
- 4 Refinitiv Due Dilligence Centre
- Rose's Space
- 1.2K Screening
- 18 Qual-ID API
- 13 Screening Deployed
- 23 Screening Online
- 12 World-Check Customer Risk Screener
- 1K World-Check One
- 46 World-Check One Zero Footprint
- 45 Side by Side Integration API
- 2 Test Space
- 3 Thomson One Smart
- 10 TR Knowledge Graph
- 151 Transactions
- 143 REDI API
- 1.8K TREP APIs
- 4 CAT
- 27 DACS Station
- 121 Open DACS
- 1.1K RFA
- 106 UPA
- 194 TREP Infrastructure
- 229 TRKD
- 918 TRTH
- 5 Velocity Analytics
- 9 Wealth Management Web Services
- 96 Workspace SDK
- 11 Element Framework
- 5 Grid
- 19 World-Check Data File
- 1 Yield Book Analytics
- 48 中文论坛