Not working resolve case API can you please help me ?

Hi team,

SEQ-case-investigate-resolve-results: Resolve results

above api when i call got error given below.

{
"error": "RESOLVE_RESULTS_FAILED",
"cause": "Resolution of results request has failed, please check that all required fields are supplied and valid."
}

i am passing data in api given below and got above error.

My API endurl : cases/0a3687d0-6b99-1246-9aef-3a180004d127/results/resolution

I have pass data in body given below

{
"resultIds": ["0a3687d0-6b99-1bdd-9aef-3a18002bd37c"],
"statusId": "0a3687d0-6a9c-1394-9ac0-eacb00001434",
"riskId": "0a3687d0-6a9c-1394-9ac0-eacb0000142b",
"reasonId": "0a3687d0-6a9c-1394-9ac0-eacb00001428",
"resolutionRemark": "did not matching"
}

So got error like this "error": "RESOLVE_RESULTS_FAILED",
"cause": "Resolution of results request has failed, please check that all required fields are supplied and valid."

any one help me as soon as possible.

Thankyou

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Accepted answers

Prabhjyot

@EMFI,

You are getting Error 400 bad request as the values which you are passing for reason-id is incorrect. See below the resolution toolkit details for a Possible Match.

 "statuses": [
            {
                "id": "0a3687d0-6a9c-1394-9ac0-eacb00001434",
                "label": "POSSIBLE",
                "type": "POSSIBLE"
            }
        ],
  "resolutionRules": {
  "0a3687d0-6a9c-1394-9ac0-eacb00001434": {
            "reasons": [
                "0a3687d0-6a9c-1394-9ac0-eacb00001427"
            ],
            "remarkRequired": false,
            "reasonRequired": true,
            "risks": [
                "0a3687d0-6a9c-1394-9ac0-eacb0000142a",
                "0a3687d0-6a9c-1394-9ac0-eacb0000142b",
                "0a3687d0-6a9c-1394-9ac0-eacb0000142c"
            ]
        }
   }

For resolving a match as possible the reason id which you need to use is - 0a3687d0-6a9c-1394-9ac0-eacb00001427, which is for a partial match.

Hope this helps.

All comments

Prabhjyot

@EMFI,

Thank you for your query.

Before you use the API call - 'SEQ-case-investigate-results: Get screening results', you will have to use the API call - 'SEQ-pre-group-resolution-toolkit: Get the resolution toolkit for a group' to get the resolution toolkit. Once you have the resolution toolkit details, you will have the valid values for Status, Risk and Reason to resolve the match.

This works exactly the same as in the UI (while resolving cases). So every Status will have a Risk and Reason id associated with it. You can pick the Status id value of your choice let's say "Postive" from the resolution toolkit and check for the associated Risk and Reason id for it. Only the associated Risk and Reason id can be used for a successful resolution of the match otherwise you will experience a 400 Error.

Also, You will have to check for the resolution Toolkit details under 'WATCHLIST' object.

Please refer the World-Check One case review and resolution steps section from the quick start guide section of the developer portal for more insights using the link below,

https://developers.refinitiv.com/customer-and-third-party-screening/world-check-one-api/quick-start?content=57985&type=quick_start

Hope this helps.

EMFI

Hi @Prabhjyot

I have also try the resolution Toolkit details under 'WATCHLIST' object but got same error.

{
"error": "RESOLVE_RESULTS_FAILED",
"cause": "Resolution of results request has failed, please check that all required fields are supplied and valid."
}

Thankyou

Prabhjyot

@EMFI,

You are getting Error 400 bad request as the values which you are passing for reason-id is incorrect. See below the resolution toolkit details for a Possible Match.

 "statuses": [
            {
                "id": "0a3687d0-6a9c-1394-9ac0-eacb00001434",
                "label": "POSSIBLE",
                "type": "POSSIBLE"
            }
        ],
  "resolutionRules": {
  "0a3687d0-6a9c-1394-9ac0-eacb00001434": {
            "reasons": [
                "0a3687d0-6a9c-1394-9ac0-eacb00001427"
            ],
            "remarkRequired": false,
            "reasonRequired": true,
            "risks": [
                "0a3687d0-6a9c-1394-9ac0-eacb0000142a",
                "0a3687d0-6a9c-1394-9ac0-eacb0000142b",
                "0a3687d0-6a9c-1394-9ac0-eacb0000142c"
            ]
        }
   }

For resolving a match as possible the reason id which you need to use is - 0a3687d0-6a9c-1394-9ac0-eacb00001427, which is for a partial match.

Hope this helps.

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