Eikon Python API: No negative values via get_data / get_timeseries

Hello,

(The Reuters User Support forwarded me to this forum).

Tthere seems
to be a problem with using the Eikon-API: I tried to fetch the WM Fixings for
two currencies, e.g. EURUSD1MFIXM=WM and EURCHF1MFIXM=WM.

The EURUSD
case is fine:

Import eikon as ek

eikon.get_timeseries(ric, “Close”, startdate, endate)

with startdate yesterday, enddate today

delivers
one datapoint as expected.

However,
the EURCHF query returns only NaNs, current+historical.

But when
entering the ticker in the Eikon Application (Chart), the current and
historical values are fully available.

I could reproduce
the same issue with EURDKK or GBPCHF, which both are have values < 0.

I suspect
that negative numbers for timeseries are internally defined as invalid/NaN when
using get_timeseries?

Could you
please fix this issue or provide a workaround?

See also attached Screenshot, the missing values are negative on these days.

best regards,

Max

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Thanks for your swift response, the case is still open.

I can reproduce the same issue.

I will report this issue to product manager.

Hi, is there any response from the Product Manager about the issue? I guess, it requires an API update - what would be the next Release date?

Hi @max.neudecker

I have not heard any update from PM yet.

Got an update that the problem is on the service which API is using.

You have an open case, 07875438, so please use that case as reference.

There will be no update on the API side.

Thanks for your swift response, the case is still open.