Hello @gmcintyre,
We were unable to reach you, and for the lack of response, are unable to provide any insight into this matter.
Closing the question
Hello @gmcintyre
Does the problem still persist in your environment? If so, I suggest you submit a "Thomson Reuters Elektron Real-Time" product ticket via https://my.refinitiv.com/ web site to let the Elektron team help you verify the feed.