Can't connect with DSWS for Python 3.6

I'm attempting to connect to Datastream through DSWS for Python (getting a token). I use the code:

import DatastreamDSWS as DSWS

ds=DSWS.Datastream(username='ZXXXXXX',password='XXXXXX')

but I receive the following error message:

HTTPSConnectionPool(host='product.datastream.com', port=443): Max retries exceeded with url: /DSWSClient/V1/DSService.svc/rest/GetToken (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x0000024E16124908>: Failed to establish a new connection: [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond',))

I have checked with the helpdesk that I do indeed have access to the service (and Datastream works in Excel), and my IT department insists a proxy is not needed. I have also tried both my own user credentials, and my employer's.

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paul.bacon

It looks like your ID is blocked (too many incorrect password attempts) - please contact the helpdesk to get this reset. https://my.refinitiv.com/content/mytr/en/signin.html

ursus

Thanks Paul - unfortunately this does not seem to be the answer, though. I just received a reset password, and tried it just now. The error message is still the same:

Traceback (most recent call last):

File "C:\Anaconda3\lib\site-packages\DatastreamDSWS\DS_Response.py", line 224, in _get_token

proxies={"http":self.proxy}, verify=requests.certs.where()).json()

File "C:\Anaconda3\lib\site-packages\requests\api.py", line 112, in post

return request('post', url, data=data, json=json, **kwargs)

requests.exceptions.ConnectionError: HTTPSConnectionPool(host='product.datastream.com', port=443): Max retries exceeded with url: /DSWSClient/V1/DSService.svc/rest/GetToken (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x0000024E164BB4A8>: Failed to establish a new connection: [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond',))

James.Bright1

Hi, have you just tried to install the new library, or was this working previously?

ursus

This is the first time I'm trying the new library.

ursus

My employer seems to think I should be using a common log-in ID and password for our firm (they call it the API ID and password) - but I have tried that as well, and I receive the very same error message.

James.Bright1

Hi, There is no common login for access to DSWS. You can access through your Datastream Child ID, or your EIKON login credentials.

ursus

OK, thanks. I have also tried my own log-in credentials for Datastream (child ID beginning with Z), and with my Eikon log-in, but it doesn't work. The initial suggestion of resetting the password has now been tried as well - would you be able to provide some further assistance, please?

James.Bright1

Hi,

My email is james.bright@refinitiv,com, telephone 020 75421954

James.Bright1

This would need to be answered by the originator of the question.

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