Response file not available in testing environment?

michel.ye
michel.ye Newcomer
in DSS

Hello,

We are currently sending some request file to datascope select with the filename DSFF*.

However we are unable to find and retrieve any response file for it after 14h00 CET request.

I am able to see our request file in this adress: ftp://r9002424@hosted.datascope.reuters.com/incoming/done/

But the last hour file we can see that's is available is RDSFF_1400*

at this adress: ftp://r9002424@hosted.datascope.reuters.com/reports/

To compare with our production, we are able to see the same process working:

ftp://r142609@hosted.datascope.reuters.com/reports/

Can you please check why we are not able to retrieve any response file from your servers?

Also, don't hesitate to let me know if you need more details about it.

Thanks and Regards

Michel YE

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Best Answer

  • veerapath.rungruengrayubkul
    veerapath.rungruengrayubkul LSEG
    Answer ✓

    Hi @michel.ye,

    Please note that the moderators in this forum are dedicated to technical API related queries. We do not have access to user account. As this issue seems to be related to difference between your DSS accounts, we would suggest contact DSS support by opening a query via MyRefinitiv or by calling the Refinitiv Help Desk directly to investigate this issue further.

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