Hi guys. The Eikon Installer for Thomson Reuters Eikon 4 PC Requirements seems to think that my o...

uncertainty

...perating system is 32bit but it is infact 64bit, thus the installation fails. Please could anyone with any solution help me? Thanks

sdittmar

Do you happen to run a Home & Student version of MS Office? Somehow Eikon only recognized that as 32-bit even when it is 64-bit. But there is a force install option for Eikon that will let you install Eikon as 32-bit. Support can help you with that...

Actually, I found the commands:

EikonInstaller.exe /COMMAND=_forceInstall=1

or
EikonInstaller.exe /SILENT /COMMAND=_forceInstall=1

But frankly, that seems more like a hack than a proper solution to me and I would be happy to hear how to get a 64-bit version running myself...

sdittmar

Did you manage to get a 64-bit version running? Or did you force install? Since I am still stuck with the 32-bit I would be curious to know your Office version, do you mind sharing that info?

uncertainty

https://community.developers.refinitiv.com/discussion/comment/58991#Comment_58991

Greeting @sdittmar I did a force install using the command below:

EikonInstaller.exe /COMMAND=_forceInstall=1

My apologies for the late response