The data for the company Saudi Aramko <2222.SE> and RIC is not updating in time by using Eikon API.

tamara.lutskaya

Hello.

Please assist with this query.

ISSUE: The data for the company Saudi Aramko <2222.SE> and RIC <SAR=> is not updating in time by using Refinitiv Eikon API. On Monday morning there is no data for <2222.SE> for Sunday. API functions used: <SAR =>: TR.BIDPRICE and <2222.SE>: TR.TURNOVER

Additional description:

"I am sending you a file (TR.TURNOVER 22.06.2020-25.06.2020) with all the data that has been available since June 21. It shows that data on volumes for June 21 obtained using this formula become available only on June 23, on June 22, data for 21 are not available.

Also this week there are periodic outages with all the data requested through the API mechanism. June 22, data were not available from 16:50 to 18:14, June 23 from 16:50 to 18:28, June 24 was a break from 18:20 to 23:48.

The file shows at what time the data was extracted, the DATE_UPD field, I make an API request every minute".

Files: https://thomsonreuters.sendthisfile.com/aWIynCUUIl6IwjLalSYNyLtz

Could you please assist with this?

chavalit-jintamalit

Hi @tamara.lutskaya

I tested this code and it works fine now.

Do you know if you have a valid session when you did not receive any data?

Have you tried printing out the error message?