Data connection in Python works fine if not connected to my company VPN. If I do connect to it I get below error when setting app key. Any idea how to fix this?
@alessandro.bolis
The likely root cause of the problem here is Eikon API Proxy not working through your corporate Internet proxy. It's likely that there's a workaround for this issue, which Refinitiv Support can put in place for you. I opened case 09655018 on your behalf with Refinitiv Helpdesk. You will be contacted by Refinitiv Support to address the issue you experienced.
Update: I can see from the support case record that Refinitiv Support were able to address the problem you experienced. I am accepting this answer to close the thread.
@alessandro.bolis I think this is almost certainly a firewall issue from your vpn side. Please see the attached networking guide and summary below - please ensure your IT team has opened firewall access to (I'm not sure which region you are in so select the appropriate)
emea1.apps.cp.thomsonreuters.com 159.220.1.19amers1.apps.cp.thomsonreuters.com 159.220.40.41apac1.apps.cp.thomsonreuters.com 159.220.16.215
for API application directly. I have also emailed you the Eikon Networking guide to send to your IT Team. I hope this can help. Please try this and if it still doesn't work please come back to me here and I can open a case for you with our support group. I hope this can help.
