Please guide how to fix Reactor Channel is not active issue on ETA

danai.ongvuttivate

HI Refinitiv,

We have found many error occurs about "Reactor Channel is not active" on production.

Could you help advice how these error occurs? What is the possible way to fix issue?

Jirapongse

@danai.ongvuttivate

Refer to the source code, the problem can happen when dispatching the inactive ReactorChannel.

                if (!isReactorChannelReady(reactorChannel))
                {
                    return populateErrorInfo(errorInfo, ReactorReturnCodes.FAILURE,
                            "Reactor.dispatchChannel", "ReactorChannel is not active, aborting.");
                }

The ReactorChannel is not in an Up or Ready state.

    boolean isReactorChannelReady(ReactorChannel reactorChannel)
    {
        return reactorChannel.state() == ReactorChannel.State.UP ||
               reactorChannel.state() == ReactorChannel.State.READY;
    }

Are you using multiple ReactorChannels in one Reactor?