No alerts coming for Ongoing Screening Alert

athomas

Hi Team,

Pilot Account - We use to receive Ongoing Screening Alerts via API & email alert for the same. Recently we enable to Production key also. After that we haven't received the OGS alert for the pilot account via mail or API. Please help me debug the same. Apart from Ongoing Screening other API's working as expected in Pilot account.

@prabhjyot.mandla @Prabhjyot

prabhjyot.mandla

@athomas

Thanks for your query.

Ongoing screening had been disabled in the on-premise PILOT environment due to some backend issues. We highly encourage you to continue the implementation work in the AWS PILOT environment, which is not affected by this issue.

Please let me know if you do not have access to the AWS pilot environment. I will request access for it. Also please provide the parent group Name from /groups endpoint for reference.

athomas

@prabhjyot.mandla - Thanks for the detail. Please find the group details below.

"name": "Schroder Investment Management Ltd - API (PCT1)",

prabhjyot.mandla

https://community.developers.refinitiv.com/discussion/comment/76488#Comment_76488

Thanks for sharing the details. I have sent you a note via email.

athomas

@prabhjyot.mandla

Tried replacing DEV pilot URL https://rms-world-check-one-api-pilot.thomsonreuters.com/v1/ with https://api-worldcheck.refinitiv.com/v1/

But I am getting Unauthorized error. Could you please check with refinitiv support and confirm the credentials for https://api-worldcheck.refinitiv.com/v1/

Please share the AWS Pilot account url details & IP address details to connect. Thanks.

prabhjyot.mandla

https://community.developers.refinitiv.com/discussion/comment/76490#Comment_76490

Reverted back via email.

athomas

@Mandla, Prabhjyot S. – I have now received new API keys for pilot account and pilot AWS url is working now. @prabhjyot.mandla