EIKON DATA API and Proxy

jukka.katajamaki01

My connection setup is the following:

Refinitiv desktop version 4.0.53 (connection mode: internet)

Python version 3.7.10

eikon version 1.1.6.post3

I have checked that the localhost:9060/api/status returns:

{"statusCode":"ST_PROXY_READY","version":"2.8.0"}

and localhost:9000/ping?all returns:

{"port":9000,"mode":"eikon4","pid":16440,"hasSecure":true,"startedTime":"Wed May 26 2021 14:11:02 GMT+0300 (FLE Daylight Time)","subApps":[{"path":"/heap"},{"path":"/ping"},{"path":"/sxs","data":{"hasSecure":true,"sxsApps":{}}},{"path":"/api"},{"path":"/sxs/v1/services/messenger"}]}

When I run the following python code:

import requests
import eikon as ek
 
r = requests.get(url="http://localhost:9060/api/status")
print("STATUS:\n", r.text)
 
body = {
    "AppKey": appkey,
    "AppScope": "rapi",
    "ApiVersion": "1",
    "LibraryName": "Eikon Python Library",
    "LibraryVersion": ek.__version__
}


r = requests.post(url="http://localhost:9060/api/handshake",
                  headers={"Content-Type": "application/json"},
                  json=body)

print("HANDSHAKE:\n", r.text)

I get:

STATUS: {"statusCode":"ST_PROXY_READY","version":"2.8.0"} HANDSHAKE: {"code":500,"message":"connect ECONNREFUSED 159.220.1.19:443","statusMessage":"Internal Server Error"}

If I try to run simple get_data(), I will get an

Error code 503 | Server Error
Network error (tcp_error)
Operation timed out 

I'm working behind a corporate proxy, could you please advice on this?

Alex Putkov.1

The problem is resolved by modifying user account configuration on Refinitiv side.

Alex Putkov.1

@jukka.katajamaki01

This issue requires intervention by Refinitiv Support. I created a support case on your behalf with Refinitiv Helpdesk. A Helpdesk agent will be in touch with you with the results of their investigation or if they need any info from you. For your reference the case number is 09928838.

marek.rojicek

Hi,

I seem to be having the same issue following an upgrade from v4.0.51 to v.4.0.53. I am also behind a corporate proxy, also have the same localhost:9060/api/status and have a very similar error message when trying to request data through the R eikonapir package:

"{\"code\":500,\"message\":\"connect ETIMEDOUT 159.220.1.19:443\",\"statusMessage\":\"Internal Server Error\"}"

From checking with other users in my company, they have the same issue following the upgrade. I've since downgraded back to v.4.0.51 and I can access the API again.

@Alex Putkov.1 would you know if this is the same issue? And should I reach out to Refinitiv Support?

Thanks!

Alex Putkov.1

https://community.developers.refinitiv.com/discussion/comment/80960#Comment_80960

Yes, it's very likely the same problem. I opened a support case on your behalf with Refinitiv Helpdesk. For your reference the case number is 10088983.

marek.rojicek

https://community.developers.refinitiv.com/discussion/comment/81031#Comment_81031

Great, thank you very much Alex!