Error code 503 Z Server Error: API Proxy is not available

Dear Eikon team,

I've got Eikon running and have loaded the eikon library in Python as usual. I can set my Eikon appky in Python without any issue. I'm running Python 3.6, eikon version 1.0.1 and httpx 0.14.3. I've also just cleared my Eikon cache and restarted everything.

Strangely, I'm getting EikonError: Error code 503 | Server Error: API Proxy is not available.

What would you recommend doing? I'm aware of these threads:

https://community.developers.refinitiv.com/questions/66494/eikon-data-api-error-no-proxy-address-identified.html

https://community.developers.refinitiv.com/questions/65397/error-code-503-server-error-api-proxy-is-not-avail-7.html

However, I'm not running Python 3.8 (so the second thread doesn't seem to apply), while I'm not sure why the library issues mentioned in the first thread would be applicable to me, since everything was working fine a few weeks ago.

Could you please advise what I should do? (Also I tried to look at the troubleshooting guide mentioned in previous Q&As with this issue, but the link seems broken).

Thanks a lot in advance for your help,

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eikon-data-api

Accepted answers

Jirapongse

@AAMZ

The eikon version 1.0.1 is very old. I checked and found that it doesn't work with my Eikon version 4.0.56.

Please use eikon version 1.1.13 instead.

All comments

Jirapongse

@AAMZ

The eikon version 1.0.1 is very old. I checked and found that it doesn't work with my Eikon version 4.0.56.

Please use eikon version 1.1.13 instead.

AAMZ

Thank you for the quick and helpful response. I upgraded to the latest version of the Eikon library that could safely work in Anaconda (version 1.1.10) and this now works. Thanks again!

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