Ack timeout/Stream Closed/Message Error - error messages

Hello there,

We have started to experience the following error messages in our application UAT instance.

The application subscribes for market by price updates for TSE exchange.

Jun 06, 2022 11:25:46 AM com.reuters.rfa.internal.connection.rssl.RSSLPostingHandler processOMMMsgFromConnection

WARNING: com.reuters.rfa.connection.rssl.local.connection2

Received Ack message for unavailable StreamId22,737, Post Id 22737, Sequence {2}; Reason: Ack timeout/Stream Closed/Message Error

Can you please elaborate on the error reason?

Kind regards
Yevgeny

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Accepted answers

Jirapongse

@yevgeny.libman

According to the investigation from the API support team, it seems to be a bug in ATS 1.6.7 which generates a different error message for an unknown RIC.

This causes RTDS to generate this error message and send it to the API.

"F5: Source application did not respond. Insert request timeout."

The ATS support team will investigate this issue.

All comments

Jirapongse

@yevgeny.libman

I found that your colleague has submitted this issue to the API support team (Refinitiv Developer Connect).

The API support team will investigate this issue and update the case.

yevgeny.libman

Thank you Jirapongse,
Yevgeny

Jirapongse

@yevgeny.libman

According to the investigation from the API support team, it seems to be a bug in ATS 1.6.7 which generates a different error message for an unknown RIC.

This causes RTDS to generate this error message and send it to the API.

"F5: Source application did not respond. Insert request timeout."

The ATS support team will investigate this issue.

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