Unable to connect to production
Hi,
I have a EMA application that I have tested against UAT and it works fine, but when I try with my production credentials and a production URL, I get the following message:
Jul 18, 2022 2:06:18 PM com.refinitiv.ema.access.ChannelCallbackClient reactorChannelEventCallback
WARNING: loggerMsg
ClientName: ChannelCallbackClient
Severity: Warning
Text: Received ChannelDownReconnecting event on channel Channel_1
RsslReactor @5d937839
RsslChannel @16776eb0
Error Id 0
Internal sysError 0
Error Location null
Error text Tunnel Channel Closed
loggerMsgEnd
Jul 18, 2022 2:06:18 PM com.refinitiv.ema.access.LoginCallbackClient rdmLoginMsgCallback
WARNING: loggerMsg
ClientName: LoginCallbackClient
Severity: Warning
Text: RDMLogin stream state was changed to suspect with status message
username <not set>
usernameType <not set>
State: Open/Suspect/None - text: ""
loggerMsgEnd
My Channel section of my EmaConfig.xml for UAT is:
<Channel>
<Name value="Channel_1"/>
<ChannelType value="ChannelType::RSSL_ENCRYPTED"/>
<!-- CompressionType is optional: defaulted to None -->
<!-- possible values: None, ZLib, LZ4 -->
<CompressionType value="CompressionType::None"/>
<GuaranteedOutputBuffers value="5000"/>
<!-- ConnectionPingTimeout is optional: defaulted to 30000 -->
<ConnectionPingTimeout value="30000"/>
<!-- <EncryptedProtocolType value="EncryptedProtocolType::RSSL_WEBSOCKET"/> -->
<!-- TcpNodelay is optional: defaulted to 1 -->
<!-- possible values: 1 (tcp_nodelay option set), 0 (tcp_nodelay not set) -->
<TcpNodelay value="1"/>
<Host value="contrib1-emea1.uat.platform.refinitiv.com"/>
<Port value="443"/>
</Channel>
For production I have simply changed the Host URL to contrib1-emea1.platform.refinitiv.com (I can not find any documentation to tell my if this is incorrect).
In the production system I don't see a call to the onStatusMsg() method that handles the login, but in the UAT system I do
Can anyone shine a light on what is going wrong here?
Thanks,
Jason
Best Answer
-
Hi @JasonS
I would recommend you test your Production credentials with standard EMA Java RCC Tutorial sample code - EMA Consumer - Posting data to Contribution Channel
If you continue to experience the same issue, I recommend you raise a ticket for the 'Refinitiv Contributions Channel' product - so that the RCC team can confirm your Production credentials are valid OR if there some issue with the RCC Production system.
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