Unable to connect to production

JasonS

Hi,

I have a EMA application that I have tested against UAT and it works fine, but when I try with my production credentials and a production URL, I get the following message:

Jul 18, 2022 2:06:18 PM com.refinitiv.ema.access.ChannelCallbackClient reactorChannelEventCallback
WARNING: loggerMsg
    ClientName: ChannelCallbackClient
    Severity: Warning
    Text:    Received ChannelDownReconnecting event on channel Channel_1
    RsslReactor @5d937839
    RsslChannel @16776eb0
    Error Id 0
    Internal sysError 0
    Error Location null
    Error text Tunnel Channel Closed
loggerMsgEnd

Jul 18, 2022 2:06:18 PM com.refinitiv.ema.access.LoginCallbackClient rdmLoginMsgCallback
WARNING: loggerMsg
    ClientName: LoginCallbackClient
    Severity: Warning
    Text:    RDMLogin stream state was changed to suspect with status message
    username <not set>
    usernameType <not set>
    
    State: Open/Suspect/None - text: ""
loggerMsgEnd

My Channel section of my EmaConfig.xml for UAT is:

        <Channel>
            <Name value="Channel_1"/>
            <ChannelType value="ChannelType::RSSL_ENCRYPTED"/>
            <!-- CompressionType is optional: defaulted to None -->
            <!-- possible values: None, ZLib, LZ4 -->
            <CompressionType value="CompressionType::None"/>
            <GuaranteedOutputBuffers value="5000"/>
            <!-- ConnectionPingTimeout is optional: defaulted to 30000 -->
            <ConnectionPingTimeout value="30000"/>
            <!-- <EncryptedProtocolType value="EncryptedProtocolType::RSSL_WEBSOCKET"/> -->
            <!-- TcpNodelay is optional: defaulted to 1 -->
            <!-- possible values: 1 (tcp_nodelay option set), 0 (tcp_nodelay not set) -->
            <TcpNodelay value="1"/>
            <Host value="contrib1-emea1.uat.platform.refinitiv.com"/>
            <Port value="443"/>
        </Channel>

For production I have simply changed the Host URL to contrib1-emea1.platform.refinitiv.com (I can not find any documentation to tell my if this is incorrect).

In the production system I don't see a call to the onStatusMsg() method that handles the login, but in the UAT system I do

Can anyone shine a light on what is going wrong here?

Thanks,

Jason

umer.nalla

Hi @JasonS

I would recommend you test your Production credentials with standard EMA Java RCC Tutorial sample code - EMA Consumer - Posting data to Contribution Channel

If you continue to experience the same issue, I recommend you raise a ticket for the 'Refinitiv Contributions Channel' product - so that the RCC team can confirm your Production credentials are valid OR if there some issue with the RCC Production system.