SEQ Case investigate Resolve Results ( Refinitive World Check One API )

Hello team,

Hope you are well !

The Customer support team encouraged us to reach out to the Developers team for one issue we are facing which is related to the Pilot account.

Please find the below details and snapshot for the same.

The update is not happening and failing with error as in the screenshot below.

Below is the request body.

{ "resultIds": [ "5jb66xv27l701gvkqb2peq00x" ], "statusId": "5jb707er6nj51fi24pp22kpgg", "riskId": "5jb707er6nj51fi24pp22kpg3", "reasonId": "5jb707er6nj51fi24pp22kpg0", "resolutionRemark": "Test MAS_2199" }

Please look into this and assist us with the resolution.

@Irfan.Khan virgill.pinas

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Accepted answers

virgill.pinas01

Hi @vaishali,

Thank you for reaching out.

Attached is a guideline showcasing the combination of status-, risk- and reason ids that can be applied to when utilizing the endpoint SEQ-case-investigate-resolve-results: Resolve results.

All types of status-, risk- and reason ids can be found by calling the end point SEQ-pre-group-resolution-toolkit: Get the resolution toolkit for a group.

Best regards,

Virgill

All comments

virgill.pinas01

Hi @vaishali ,

Thank you for reaching out.

Kindly note that in order for you to successfully utilize the endpoint "SEQ-case-investigate-resolve-results: Resolve results", the first end point to call is "SEQ-case-investigate-results: Get screening results" with an existing case-system-id. This end point contains (at the top of the body response) the "resultId" for that case-system-id.

Then, call the end point SEQ-pre-group-resolution-toolkit: Get the resolution toolkit for a group which include the resolutionFieds status-, risk-, and reasonids.

Finally assign the appropriate resolutionsFields including the "resolutionRemark" within the body request SEQ-case-investigate-resolve-results: Resolve results. A response code 204 should be expected.

Additional information about the abovementioned endpoints can be found here:

https://developers.refinitiv.com/content/dam/devportal/en_us/product-docs/wc1-api/documentation/v2/schema-reference/wc1-api-schema-reference-documentation.html

Please feel free to reach out if you have further questions.

Best regards,

Virgill

vaishali

@virgill.pinas01 Thank you so much !!

vaishali

@virgill.pinas01 The below is the error I am getting.

virgill.pinas01

Hi @vaishali,

Thank you for reaching out.

Attached is a guideline showcasing the combination of status-, risk- and reason ids that can be applied to when utilizing the endpoint SEQ-case-investigate-resolve-results: Resolve results.

All types of status-, risk- and reason ids can be found by calling the end point SEQ-pre-group-resolution-toolkit: Get the resolution toolkit for a group.

Best regards,

Virgill

vaishali

@virgill.pinas01

Thank you for your time and assisting us with this issue.

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