Unable to download data using eikon api

Sorry about the issue that you are facing.

Please check the version of Eikon and httpx that you are using.

For more information, please refer to the following questions:

I hope that this information is of help

All comments

Sorry about the issue that you are facing.

Please check the version of Eikon and httpx that you are using.

For more information, please refer to the following questions:

I hope that this information is of help

eikon==1.1.2

httpx==0.23.0

downgraded httpx to 0.20.0. Still same issue

Please try to update the eikon library to the latest version.

Went through the steps in here: https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv

This is what I see on my SxS.... log file

However, in my python console, the log I see is:-

So wonder why it's not targetting the 9060 port

2022-10-25 11:23:50,835 P[29044] [MainThread 39532] Error: no proxy address identified.
Check if Eikon Desktop or Eikon API Proxy is running.
2022-10-25 11:23:50,836 P[29044] [MainThread 39532] Error on handshake url http://127.0.0.1:None/api/handshake : TypeError("send() got an unexpected keyword argument 'timeout'")
2022-10-25 11:23:50,836 P[29044] [MainThread 39532] Error on handshake url http://127.0.0.1:None/api/handshake : TypeError("send() got an unexpected keyword argument 'timeout'")
2022-10-25 11:23:50,836 P[29044] [MainThread 39532] Port number was not identified, cannot send any request

so it looks like if I upgrade my eikon api (from pypi) - the httpx gets upgraded to 0.23.0

Also another funny thing is- if I install the latest eikon api i.e. 1.1.16 from pypi and if I issue a

print(ek.__version__)

it shows 1.1.13

Please advise

On my machine, it shows 1.1.16.

You may need to check the site packages and user site packages to make sure that eikon 1.1.16 was installed in the right location.