I am getting Error while running ERT which configured EMA application

saimahesh.mummaneni
saimahesh.mummaneni LSEG
in Elektron

We have ERT application which configured through EMA. But we are getting below error and stopping our data consumption.

ClientName: LoginCallbackClient

Severity: Error

Text: RDMLogin stream was closed with status message

tusername AQIC5wM2LY4SfcwLdA7nqL%2F9EKNqDSzL1uyD612nD0yZ2Yc%3D%40AAJTSQACNDAAAlNLABMtNjQyMzIwODE5OTI1MjQ1NjkzAAJTMQACMzU%3D%23

tusernameType 1

State: Closed/Suspect/Not entitled - text: \"Force Logout from DACS.


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Best Answer

  • raksina.samasiri
    raksina.samasiri admin
    Answer ✓

    Hi @saimahesh.mummaneni ,

    There's the same issue in this thread with an answer below provided

    The status message "Closed / Suspect" on the Login stream indicates that the logins stream between the API and the server is closed. The closed login stream also closes all opened streams and the API will not recover the streams.

    The application needs to re-create the OMMConsumer to re-open the login stream to reconnect to the server.

    The 'Force Logout from DACS.' error message is generated from the server. If the client is connecting to the RTO, I highly recommend the client contact the RTO support team to verify the server-side.

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