Could not connect to server. Please contact your administrator.

gxs200009 · January 2023

Hello,

This is my first time trying to use Refinitiv Workspace.

However, I see the error saying 'Could not connect to server. Please contact your administrator.' repetitively.

Could you please help me handle this problem?

Thank you.

raksina.samasiri · January 2023

Hi @gxs200009 .

Thank you for posting the question in
this forum. However, this forum is dedicated to an API usage question. Regarding the technical issue of the Refinitiv Workspace application, the expertise is available
through Refinitiv Helpdesk, which can be reached via MyRefinitiv. To be of help, ticket number 12128328 was raised on your
behalf and the support team is going to contact you directly to assist with
this.

Hope this helps and please let me
know in case you have any further questions.

wasin.w · January 2023

raksina.samasiri

Jan 23, 2023

Hi @gxs200009 .
Thank you for posting the question in
this forum. However, this forum is dedicated to an API usage question. Regarding the technical issue of the Refinitiv Workspace application, the expertise is available
through Refinitiv Helpdesk, which can be reached via MyRefinitiv. To be of help, ticket number 12128328 was raised on your
behalf and the support team is going to contact you directly to assist with
this.
Hope this helps and please let me
know in case you have any further questions.

Hello @gxs200009

According to ticket number 12128328, it is a permission issue and the support team suggests you contact the Refinitiv representative to verify the permission.

software1-dig · September 2023

raksina.samasiri

Jan 23, 2023

Hi @gxs200009 .
Thank you for posting the question in
this forum. However, this forum is dedicated to an API usage question. Regarding the technical issue of the Refinitiv Workspace application, the expertise is available
through Refinitiv Helpdesk, which can be reached via MyRefinitiv. To be of help, ticket number 12128328 was raised on your
behalf and the support team is going to contact you directly to assist with
this.
Hope this helps and please let me
know in case you have any further questions.

Hello, I am having the same problem, but the support team did not contact me. Can you help me?

Jirapongse · September 2023

software1-dig

Sep 26, 2023

Hello, I am having the same problem, but the support team did not contact me. Can you help me?

@software1-dig

I checked your issue and found that your account doesn't have a Refinitiv Workspace subscription. Please confirm your Refinitiv Account team or Sales team to verify your account.

wei870219 · July 2024

raksina.samasiri

Jan 23, 2023

Hi @gxs200009 .
Thank you for posting the question in
this forum. However, this forum is dedicated to an API usage question. Regarding the technical issue of the Refinitiv Workspace application, the expertise is available
through Refinitiv Helpdesk, which can be reached via MyRefinitiv. To be of help, ticket number 12128328 was raised on your
behalf and the support team is going to contact you directly to assist with
this.
Hope this helps and please let me
know in case you have any further questions.

Hello, I am having the same problem, but the support team did not contact me. Can you

help me?

tozkan · October 2024

I'm having a similar problem. I request you to contact me. Thank u.

Vkk · January 19

Same problem!

Could not connect to server. Please contact your administrator.

Jirapongse · January 20

@tozkan @Vkk

Thank you for reaching out to us.

This forum is dedicated to software developers using LSEG APIs. For questions regarding Eikon login issues, please kindly contact the Eikon support team directly via MyAccount.

The support team can check your account and verify what the problem is.

Could not connect to server. Please contact your administrator.

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