EikonError: 403 Forbidden - a padding to disable MSIE and Chrome friendly error page

HBL
HBL Newcomer
in Eikon Data APIs

Hi,

When using the Eikon API from python, I am getting a "403 Forbidden Error". This was previously working.

import eikon as ek
ek.set_log_level(1)
ek.set_app_key('XXXXXXXXXXXXXXX')
df, err = ek.get_data(instruments = ["LSEG.L"], fields = ['BID','ASK'])
print(df)


When I run the simple test code above, I get the following output from the get_data() function:

eikon.eikonError.EikonError: Error code 403 | Client Error: <html>
<head><title>403 Forbidden</title></head>
 <body>
 <center><h1>403 Forbidden</h1></center>
 </body>
 </html>
 <!-- a padding to disable MSIE and Chrome friendly error page -->
 <!-- a padding to disable MSIE and Chrome friendly error page -->
 <!-- a padding to disable MSIE and Chrome friendly error page -->
 <!-- a padding to disable MSIE and Chrome friendly error page -->
 <!-- a padding to disable MSIE and Chrome friendly error page -->
 <!-- a padding to disable MSIE and Chrome friendly error page -->

Generating a new API key does not seem to resolve the issue.

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Best Answer

  • HBL
    HBL Newcomer
    Answer ✓

    This was resolved internally by Refinitiv Support.

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