Reuters Connection Fail Fequently

prashantd
prashantd Newcomer
in FX Market Data

We are facing issue with reuters connection fail frequently:

{"instant":{"epochSecond":1726205278,"nanoOfSecond":441878434},"thread":"pool-8-thread-1","level":"INFO","loggerName":"com.enbd.rate.streaming.registry.consumer.ConsumerClient","message":"Status message refinitiv:StatusMsg\n streamId=\"99\"\n domain=\"MarketPrice Domain\"\n state=\"Open / Suspect / None / '**F10: Service Down'\"\n itemGroup=\"00 05\"\n name=\"USDPKR=ENBX\"\n serviceId=\"257\"\n serviceName=\"ELEKTRON_DD\"\nStatusMsgEnd\n","endOfBatch":false,"loggerFqcn":"java.util.logging.Logger","threadId":84,"threadPriority":5,"timeStamp":"2024-09-13T09:27:58.441+0400","clientIp":"${ctx:clientIp}","uniqueReferenceCode":"${ctx:uniqueReferenceCode}","financialId":"${ctx:financialId}","channelId":"${ctx:channelId}"}

{"instant":{"epochSecond":1726205278,"nanoOfSecond":441657892},"thread":"pool-8-thread-1","level":"INFO","loggerName":"com.enbd.rate.streaming.registry.consumer.ConsumerClient","message":"Status message refinitiv:StatusMsg\n streamId=\"98\"\n domain=\"MarketPrice Domain\"\n state=\"Open / Suspect / None / '**F10: Service Down'\"\n itemGroup=\"00 05\"\n name=\"EURCHF=ENBX\"\n serviceId=\"257\"\n serviceName=\"ELEKTRON_DD\"\nStatusMsgEnd\n","endOfBatch":false,"loggerFqcn":"java.util.logging.Logger","threadId":84,"threadPriority":5,"timeStamp":"2024-09-13T09:27:58.441+0400","clientIp":"${ctx:clientIp}","uniqueReferenceCode":"${ctx:uniqueReferenceCode}","financialId":"${ctx:financialId}","channelId":"${ctx:channelId}"}

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Best Answer

  • wasin.w
    wasin.w admin
    Answer ✓

    Hello @prashantd

    The "F10: Service Down" text in the error message means the real-time market data service on the Real-Time Advanced Distribution Hub (ADH) server is down. When the market data service is down, the consumer cannot subscribe any data until the service is UP (alive) again.

    Are you connecting to the deployed RTDS on your site or the RTO?

    If it is RTDS, I strongly suggest you contact the ADS Support Team via https://myaccount.lseg.com/en/productsupport website to verify the ADH issue.

    1726214890493.png


    If it is RTO, please contact the RTO support team via https://myaccount.lseg.com/en/productsupport website to check the issue on their site.

    1726214947414.png

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