I cannot log in to eikon desktop app

edilanjar
edilanjar Newcomer
edited January 20 in Eikon COM

I cannot log in using eikon desktop app. when i try to log in, appears message:

REFINITIV EIKON
Desktop 4.0.65 (build 4.0.65202)

Error description:
Configuration Download Error
The application failed to download the product configuration.
Possible causes:
• you are not connected to the network
• the Refinitiv Platform is encountering problems
• the desktop configuration is incorrect
Please restore the network connection or contact your system administrator.

Technical Information:
'CBootstrapImpl::LoadProviders'

please, anyone can help

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Answers

  • Jirapongse
    Jirapongse ✭✭✭✭✭

    @edilanjar

    Thank you for reaching out to us.

    This forum is dedicated to software developers using LSEG APIs. For questions regarding Eikon login issues, please kindly contact the Eikon support team directly via MyAccount.

    The support team can check your account and verify what the problem is.

  • raksina.samasiri
    raksina.samasiri admin

    Hi @edilanjar ,

    I can login properly now. Does the issue still persist on your side?

    This seems to be from server maintainance, sorry for this inconvenient.

  • edilanjar
    edilanjar Newcomer

    hi @raksina.samasiri

    i still cannot login for today with the same message error as before

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