Unable to use symbol_conversion module of Refinitiv Data Library for Python.

Good afternoon,

Establishing connectivity with a Python script to our locally hosted RTDS servers, I am able to connect without issues and request RIC data as session with call such as:

ricarray = "MSFT.O"


result=rd.get_data(
    universe=ricarray,)
print (result)

Result:
  Instrument  PROD_PERM  RDNDISPLAY  ...   ODDTRN_UNS TRNOVR_UNS  ACVOL_UNS

0     MSFT.O         74          66  ...  22483411.52   34832249      79628

But I am unable to make the same request but with symbol_conversion as instructed in the documentation. All other parameters for connectivity are the same. (server, dacs user, etc)

just to clarify I've already imported it, this is far above in my code:
from refinitiv.data.content import symbol_conversion

…

response = symbol_conversion.Definition("MSFT.O").get_data()
response.data.df

OR

response = symbol_conversion.Definition("MSFT.O").get_data()

print(response.data.df.to_string())

Result:

Traceback (most recent call last):

  File "C:\Users\n960152\Documents\PythonProjects\VelocityGuide\mainISIN2RIC.py", line 47, in <module>

    response = symbol_conversion.Definition("MSFT.O").get_data()

               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "C:\Program Files\Python311\Lib\site-packages\refinitiv\data\content\_content_provider_layer.py", line 57, in get_data

    return super().get_data(session, on_response)

           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "C:\Program Files\Python311\Lib\site-packages\refinitiv\data\delivery\_data\_data_provider_layer.py", line 148, in get_data

    response = get_data(self._data_type, self._provider, session, **self._kwargs)

               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "C:\Program Files\Python311\Lib\site-packages\refinitiv\data\delivery\_data\_data_provider_layer.py", line 50, in get_data

    response = provider.get_data(session, url, auto_retry=auto_retry, **kwargs)

               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "C:\Program Files\Python311\Lib\site-packages\refinitiv\data\delivery\_data\_data_provider.py", line 85, in get_data

    raw_response = self.connection.send(request, session, *args, **kwargs)

                   ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "C:\Program Files\Python311\Lib\site-packages\refinitiv\data\delivery\_data\_connection.py", line 14, in send

    return session.http_request(request)

           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "C:\Program Files\Python311\Lib\site-packages\refinitiv\data\_core\session\_platform_session.py", line 235, in http_request

    return self._connection.http_request(request)

           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "C:\Program Files\Python311\Lib\site-packages\refinitiv\data\_core\session\connection.py", line 287, in http_request

    raise PlatformSessionError(

refinitiv.data._errors.PlatformSessionError: Error code -1 | Error!!! Platform session cannot connect to refinitiv dataplatform. Please check or provide the access right.


Process finished with exit code 1