Getting access denied when getting the authorization token

aagarwal
aagarwal Newcomer
edited May 30 in TREP APIs
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Best Answer

  • aagarwal
    aagarwal Newcomer
    Answer ✓

    I am using the refinitiv data platform APIS . i am getting the below error . In the username and password i have put my username and password that I use to login to developer lseg portal.

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Answers

  • Jirapongse
    Jirapongse ✭✭✭✭✭

    @aagarwal

    Thank you for reaching out to us.

    We’d appreciate it if you could share more details regarding your question. For example:

    • The API product that you are using
    • The snippet code
    • The full error message
  • Jirapongse
    Jirapongse ✭✭✭✭✭

    @aagarwal

    You need to use the Data Platform's account. You can try it by accessing the API docs page.

    Moreover, you need to have an application key. Please refer to the Data Platform Quick Start page.

    Otherwise, please contact your LSEG account team or Sales team directly to verify your permissions.

  • aagarwal
    aagarwal Newcomer

    How do I get data platform account

  • Jirapongse
    Jirapongse ✭✭✭✭✭

    @aagarwal

    Please contact your LSEG account team or Sales team directly or use the Contact Us page.

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