Read timed out Error

ThomasDSV Explorer

August 2017 in Eikon Data APIs

While retrieving data with ek.get_data() sometimes I get error:

ReadTimeout: HTTPConnectionPool(host='localhost', port=36036): Read timed out. (read timeout=60)

What is the best way to hadle it?

Tagged:

• python
• eikon
• workspace
• eikon-data-api
• refinitiv-dataplatform-eikon
• workspace-data-api
• time-out

0

Best Answer

• 

  pf LSEG

  August 2017 Answer ✓

  Hi,

  Some requests can spend more than 60 seconds to resolve by the platform and/or due to a low network bandwidth.

  You can increase the timeout with the function ek.set_timeout before calling ek.get_data()

  0

Answers

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  ThomasDSV Explorer

  August 2017

  https://community.developers.refinitiv.com/discussion/comment/17214#Comment_17214

  Thank you! I'll try this option.

  Also I've noticed that restarting of Eikon API Proxy helps.

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  ThomasDSV Explorer

  September 2017

  Can it be that sometimes API is overloaded? E.g. yesterday and today (18/09 and 19/09) data retrieving takes too much time and I get ReadTimeout errors often. I use ek.set_timeout but it doesn't seem to help much.

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