First Screening Results not returning results but second request returning results on Production ...

olivia.tan
olivia.tan Newcomer
in World-Check One

...Environment

Hi @shilpi.saha,

We are facing some issues on screening results as first screening it does not return any results but second request it returns us the results where both is actually sending the same request on the Production Environment.

SEQ-2c: Save a case: Individual -- status ok

SEQ-4a: Screen a case -- status ok

SEQ-5b: Get screening results -- first screening no results, second screening return results

Do appreciate if any advised given.

Cheers,

Olivia

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  • shilpi.saha
    shilpi.saha LSEG
    Answer ✓

    Hi @olivia.tan,

    screeningRequest is an asynchronous request, a successful return request will return a 201 status. However, this means the screening was successfully queue for processing. The amount of time to gather the information varies depending on the amount of information to retrieve and how many requests are queued for processing. If you're automating your requests for screening, then you should use the auditEvents request with the caseSystemId filtering for SCREENED_CASE event to get the status, before you generate a request for screening results.

    Note, all of this is in the World-Check One Documentation and a YAML file included with the documentation, available on the Developers Portal.

    Hope this helps,

    Shilpi

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