Keep getting EikonError-Server Error

kimyoungh
kimyoungh Newcomer
in Eikon Data APIs

I keep getting EikonError-Server Error

The sample code and detailed message is here:

* code

sec_news = ek.get_news_headlines('005930.KS',

date_from='2019-10-06T09:00:00',

date_to='2019-10-07T18:00:00')


* error message

2021-09-13 14:16:26,909 P[2472] [MainThread 13200] Error code 500 | Server Error: {"code":500,"message":"unable to verify the first certificate","statusMessage":"Internal Server Error"} 2021-09-13 14:16:26,910 P[2472] [MainThread 13200] HTTP request failed: EikonError-Server Error: {"code":500,"message":"unable to verify the first certificate","statusMessage":"Internal Server Error"}


Can I get a help?

Thanks a lot.

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Best Answer

  • Jirapongse
    Jirapongse ✭✭✭✭✭
    Answer ✓

    @kimyoungh

    It looks like that the API is unable to connect to the server due to the following certificate error.

    "code":500,"message":"unable to verify the first certificate","statusMessage":"Internal Server Error"

    It may relate to a networking or firewall/connection issue. You can the Eikon support team directly via MyRefinitiv to verify the problem.


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