Unable to pull up data using Excel API through IP of 159.220.1.19

V-Kumar
V-Kumar Newcomer
in Eikon Data APIs

Hi, We have had a request for pulling data from Eikon into Excel. Although the method to be used is Python. Is there a way for us to use the Python connection to pull the data required as it is meant to be faster? The user has found a way online via the IP of 159.220.1.19, but it is failing. Any thoughts? Many thanks, Vikas

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Best Answer

  • zoya faberov
    zoya faberov ✭✭✭✭✭
    Answer ✓

    Hello @V-Kumar ,

    Regrettably, we have not heard back from you, and for this reason, are unable to be of help.

    I am closing this discussion thread for the lack of response.

    -AHS

Answers

  • Gurpreet
    Gurpreet admin

    @V-Kumar ,

    You cannot connect to Refinitiv IPs directly. The Eikon data API in python and the Excel plugin work through Eikon desktop or Refinitiv Workspace applications only. Please ensure that you have Eikon running locally and start from this step by step Quickstart for getting started with Python.

  • V-Kumar
    V-Kumar Newcomer

    We have Wilson running yet we cannot connect…

  • V-Kumar
    V-Kumar Newcomer

    We have moved from a DACs system to eikon hosted…

    Not 100% certain why this is an issue now when we can reach the system from our proxy.


    can we do a remote session?

  • Gurpreet
    Gurpreet admin

    Hi @V-Kumar,

    Seems like you have an infrastructure issue rather then an API related one. Please raise a service ticket at my.refinitiv.com to get in touch with Eikon support team who will be able to advise you on the connectivity options.

  • V-Kumar
    V-Kumar Newcomer

    I have and they told me to reach out to you.

    As I can reach the ip


  • Gurpreet
    Gurpreet admin

    Is your Eikon desktop running and getting data?

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