Unable to connect to python

oualid.mahiouz
oualid.mahiouz Newcomer
in Eikon Data APIs

Hello team,


The user: rachid.eloukbani@atlantictm.com could not connect with pyeikon.


ERROR:pyeikon:Error code 500 | Server Error: {"code":500,"message":"getaddrinfo ENOTFOUND emea1.apps.cp.thomsonreuters.com emea1.apps.cp.thomsonreuters.com:443","statusMessage":"Internal Server Error"}


We got the same issue several months ago:

https://community.developers.refinitiv.com/questions/82281/unable-to-do-a-get-news-headlines-with-eikon-api.html


https://community.developers.refinitiv.com/questions/90408/unable-to-connect-to-python.html


Could you please check ASAP ?


Many thanks for your help,

Best Regards,
Oualid

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Answers

  • nick.zincone
    nick.zincone admin

    Hi @oualid.mahiouz

    I just want to confirm whether this issue is intermittent or if the client has never had success. Some of the suggestions within those posts you provide include configuration changes that this forum does not provide. Also, can you confirm the version of the API they are using and perhaps the code segments/screenshots showing the errors.

    If these issues just started to happen, you may need to open a ticket with Refinitiv Support.

  • oualid.mahiouz
    oualid.mahiouz Newcomer

    Hello Nick,


    It's always the same error. Please check the others tickets i put for exemple. Some of our users got this issue and the solution is the one explain on the others tickets. The user really need it ASAP.

    Could you please do the necessary?


    Many thanks,

    Best Regards,

    Oualid

  • nick.zincone
    nick.zincone admin
    https://community.developers.refinitiv.com/discussion/comment/91320#Comment_91320

    Case number: 11031359 has been opened to verify the configuration.

  • wasin.w
    wasin.w admin

    Hello @oualid.mahiouz

    The Eikon support team has tried to contact the user (Rachid) for further investigation, but there is no update from the user. Does the problem still persist?

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