Intermittent Errors trying to view Media Check articles

jp
jp Newcomer
in World-Check One

We are testing a current implementation of World Check and Media Check and are running into a lot of problems with the Media Check results not being available.



Example:

We screen Burger King and then click on the Media Check link (after waiting a period of time in case they aren't ready yet)


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After about 30 seconds, the page is blank and shows the news search has failed.

1654899514199.png



This has been pretty consistent today and we aren't sure what is going on. We've logged out and come back into the Refinitiv application with same results. Ideas?

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Best Answer

  • Mehran Khan
    Mehran Khan LSEG
    Answer ✓

    @jp

    We have been told that it's a known issue and the concerned team has been engaged to see how this can be made better.

    We will keep you posted on the developments.

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