World Check One PILOT API Case Screening 401 Unauthorized

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FanieT
FanieT Newcomer
in World-Check One

World Check One PILOT API Case Screening 401 Unauthorized.
Hello,

My company has been using the PILOT environment for some time on v1 to screen entities via our KYC application. Yesterday we started getting errors on this. Our Prod account is working fine.

Err: "Encountered an error in the World Check One API while screening for matches via World Check One.Code = 401"


Is the PILOT environment still active?

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Best Answer

  • ssneha.balasubramanian
    ssneha.balasubramanian LSEG
    Answer ✓

    Hi @FanieT.


    Usually, pilot accounts are deactivated after you move to production. Please reach out to your Sales contact within Refinitiv to have this resolved. Thank you and do reach out to me in case of further questions.


    Regards,

    Ssneha Balasubramanian.

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