Hello,
This is my first time trying to use Refinitiv Workspace.
However, I see the error saying 'Could not connect to server. Please contact your administrator.' repetitively.
Could you please help me handle this problem?
Thank you.
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Could not connect to server. Please contact your administrator.
Hello @gxs200009
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Thanks,
AHS
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Thanks,
AHS
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Hi @gxs200009 .
Thank you for posting the question in this forum. However, this forum is dedicated to an API usage question. Regarding the technical issue of the Refinitiv Workspace application, the expertise is available through Refinitiv Helpdesk, which can be reached via MyRefinitiv. To be of help, ticket number 12128328 was raised on your behalf and the support team is going to contact you directly to assist with this.
Hope this helps and please let me know in case you have any further questions.
Hello
@gxs200009
According to ticket number 12128328, it is a permission issue and the support team suggests you contact the Refinitiv representative to verify the permission.
Hello, I am having the same problem, but the support team did not contact me. Can you help me?
I checked your issue and found that your account doesn't have a Refinitiv Workspace subscription. Please confirm your Refinitiv Account team or Sales team to verify your account.
