question

Upvotes
Accepted
igorg avatar image
646 ●23 ●34 ●43

COM API. Initialization fails

Hello,

We are experiencing the same issue again and again. At some random times, the program cannot create Dex2Mgr or RSearchMgr.


The methods are (from eikondesktopdataapi.tlh):

      virtual HRESULT __stdcall CreateRSearchMgr (
        /*[out,retval]*/ IUnknown * * instance ) = 0;
      virtual HRESULT __stdcall CreateDex2Mgr (
        /*[out,retval]*/ IUnknown * * instance ) = 0;

Those methods return a non-zero value indicating a failure. The only way to fix it - restart Eikon manually.

After the recent Eikon upgrade (4.0.61) and started to happen more often.

Is there a way to get more details about the error?

#producteikon-com-api
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

jonathan.legrand avatar image jonathan.legrand
Hi @igorg, I'm just checking here, but are you running this as VBA in 32bit? COM API does not fully support 64 bit.
igorg avatar image igorg jonathan.legrand

I'm running this in a C++ 32-bit application. I know 64-bit is not supported at all in my case.

igorg avatar image igorg jonathan.legrand

Hello @jonathan.legrand

Is there any update?

1 Answer

· Write an Answer
Upvotes
Accepted
Jirapongse avatar image
83.1k ●281 ●53 ●77

@igorg

Thanks for reaching out to us.

Normally Developer Community Forum is for how-to/general questions but this question seems to be quite complex and requires investigation. Moreover, it may relate to the Eikon processes.

I recommend you raise a query to the Eikon support team directly via MyRefinitiv to investigate this issue and verify what the problem is.



icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.