COM API. Initialization fails

Hello,

We are experiencing the same issue again and again. At some random times, the program cannot create Dex2Mgr or RSearchMgr.

The methods are (from eikondesktopdataapi.tlh):

      virtual HRESULT __stdcall CreateRSearchMgr (
        /*[out,retval]*/ IUnknown * * instance ) = 0;
      virtual HRESULT __stdcall CreateDex2Mgr (
        /*[out,retval]*/ IUnknown * * instance ) = 0;

Those methods return a non-zero value indicating a failure. The only way to fix it - restart Eikon manually.

After the recent Eikon upgrade (4.0.61) and started to happen more often.

Is there a way to get more details about the error?

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Accepted answers

Jirapongse

@igorg

Thanks for reaching out to us.

Normally Developer Community Forum is for how-to/general questions but this question seems to be quite complex and requires investigation. Moreover, it may relate to the Eikon processes.

I recommend you raise a query to the Eikon support team directly via MyRefinitiv to investigate this issue and verify what the problem is.

All comments

jonathan.legrand

Hi @igorg, I'm just checking here, but are you running this as VBA in 32bit? COM API does not fully support 64 bit.

igorg

I'm running this in a C++ 32-bit application. I know 64-bit is not supported at all in my case.

igorg

Hello @jonathan.legrand

Is there any update?

Jirapongse

@igorg

Thanks for reaching out to us.

Normally Developer Community Forum is for how-to/general questions but this question seems to be quite complex and requires investigation. Moreover, it may relate to the Eikon processes.

I recommend you raise a query to the Eikon support team directly via MyRefinitiv to investigate this issue and verify what the problem is.

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