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We have ERT application which configured through EMA. But we are getting below error and stopping our data consumption.
ClientName: LoginCallbackClient
Severity: Error
Text: RDMLogin stream was closed with status message
tusername AQIC5wM2LY4SfcwLdA7nqL%2F9EKNqDSzL1uyD612nD0yZ2Yc%3D%40AAJTSQACNDAAAlNLABMtNjQyMzIwODE5OTI1MjQ1NjkzAAJTMQACMzU%3D%23
tusernameType 1
State: Closed/Suspect/Not entitled - text: \"Force Logout from DACS.
Hello @saimahesh.mummaneni
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Thanks,
AHS
Hi,
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Thanks,
AHS
Hi @saimahesh.mummaneni ,
There's the same issue in this thread with an answer below provided
The status message "Closed / Suspect" on the Login stream indicates that the logins stream between the API and the server is closed. The closed login stream also closes all opened streams and the API will not recover the streams.
The application needs to re-create the OMMConsumer to re-open the login stream to reconnect to the server.
The 'Force Logout from DACS.' error message is generated from the server. If the client is connecting to the RTO, I highly recommend the client contact the RTO support team to verify the server-side.
Hi @saimahesh.mummaneni ,
The RTO team can be connected via MyRefinitiv
Select Product and Content Support > The product does not work as expected
Then select Product: Refinitiv Real-Time - Optimized
