Python Eikon API Error

yjpark
yjpark Newcomer
in Eikon Data APIs

If Python requests an eikon API, receive error return.

- Error code 2504 | UDF Core request failed. Gateway Time-out

- 500 Internal Server Error


Errors occur frequently from today.


Please let me know the solution.


code e.g)

ek.get_timeseries("LGOc1", fields="CLOSE", start_date="2023-06-04T00:00:00", end_date="2023-06-14T00:00:00", interval="daily")

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Best Answer

  • Jirapongse
    Jirapongse ✭✭✭✭✭
    Answer ✓

    @yjpark

    It could be a problem in the backend, not in the API. You need to contact the Eikon or Refinitiv Workspace support team via MyRefinitv to verify what the problem is.



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