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yjpark avatar image
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Python Eikon API Error

If Python requests an eikon API, receive error return.

- Error code 2504 | UDF Core request failed. Gateway Time-out

- 500 Internal Server Error


Errors occur frequently from today.


Please let me know the solution.


code e.g)

ek.get_timeseries("LGOc1", fields="CLOSE", start_date="2023-06-04T00:00:00", end_date="2023-06-14T00:00:00", interval="daily")

#productpython apierror-500
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wasin.w avatar image   wasin.w

Hi @yjpark

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS


raksina.samasiri avatar image   raksina.samasiri

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,
AHS

2 Answers

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Jirapongse avatar image
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@yjpark

It could be a problem in the backend, not in the API. You need to contact the Eikon or Refinitiv Workspace support team via MyRefinitv to verify what the problem is.



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raksina.samasiri avatar image
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Hi @yjpark ,

I can run the same code and get the result properly, could you please retry and let me know if the issue still persist.

1686719288323.png


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yjpark avatar image yjpark

Thank you for reply.

But, error is still occurring.

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