While processing requests using Eikon API, I sometimes receive error. Is there any way to resolve this error. I encounter production hours loss due to this, it is not necessary that this errors comes to specific requests (ek.get_data(["0#.SPX"]......) or (ek.get_data(".VIX",'TR.PriceClose')) or any other.
RDPError: Error code 400 | Backend error. 400 Bad Request
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RDPError: Error code 400 | Backend error. 400 Bad Request
Hello @Wasim Akram
Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?
If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.
Thanks,
AHS
<AHS>
The resolution in ticket 12765238 is below
The client will contact if the issue reoccur and will report with Eikon logs
Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.
Thanks,
AHS
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Hi @Wasim Akram ,
Referring to the Eikon Data API Usage and Limits Guideline document, this is a generic error return from the server side.
And could you please make sure you use the latest version of Eikon Data APIs Python Library?
Hi @raksina.samasiri ,
Thanks for the information.
1) Can you please advise what action I need to avoid this issue of overwhelmed of the Platform ?
2) Where I can find the latest version of Eikon Data APIs Python Library? Any link or document ?
Hi @raksina.samasiri ,
Please help me with below further information:
1) Can you please advise what action I need to avoid this issue of overwhelmed of the Platform ?
2) Where I can find the latest version of Eikon Data APIs Python Library? Any link or document ?
Hi @Wasim Akram ,
Thank you for your patience, please find answers below
- As mentioned in the guide, this issue is from the server side. However, I'm sending this feedback to product team on behalf of you and you'll be contacted soon. Sorry for any inconveniences.
When the platform is overwhelmed by the number of requests it receives, it may take more time than usual to respond. When that happens, a timeout expires and the platform responds to the request with an error. It is important to note that the overloading may be due to requests sent by users other than the one who receives the error.
- The latest version of Eikon Data API Python library can be found here, currently it's 1.1.17
