Hello all,
I have been facing an issue today and I am unsure about how to rectify it. When trying to fetch data using the get_data method I receive an error as follows:
refinitiv.data._errors.RDError: Error code -1 | Cannot prepare connection OMMStreamConnection
name : ThreadOMMSTREAMING_PRICING_0.0
state : StreamCxnState.Disposed
subprotocol : tr_json2
is_auto_reconnect: True
can_reconnect : False
num_attempt : 0
In order to debug I have further gone ahead and enabled logging in the config file, and have noticed the below message:
[2023-09-19T16:43:14.329549+04:00] - [sessions.desktop.workspace.0] - [DEBUG] - [33252 - ThreadOMMSTREAMING_PRICING_0.20] - [stream_connection] - [_on_message] - [OMMSTREAMING_PRICING_0.20] on_ws_message [{"ID": 2, "State": {"Code": "ConnectionError", "Data": "Suspect", "Stream": "Closed", "Text": "Cannot establish connection to the platform"}, "Type": "Status"}]
[2023-09-19T16:43:14.329549+04:00] - [sessions.desktop.workspace.0] - [DEBUG] - [33252 - ThreadOMMSTREAMING_PRICING_0.20] - [omm_stream_connection] - [_handle_login_message] - [OMMSTREAMING_PRICING_0.20] received a closing message: state=StreamCxnState.Connecting, message={'ID': 2, 'State': {'Code': 'ConnectionError', 'Data': 'Suspect', 'Stream': 'Closed', 'Text': 'Cannot establish connection to the platform'}, 'Type': 'Status'}
[2023-09-19T16:43:14.331196+04:00] - [sessions.desktop.workspace.0] - [DEBUG] - [33252 - ThreadOMMSTREAMING_PRICING_0.20] - [stream_connection] - [dispose] - [OMMSTREAMING_PRICING_0.20] is disposing [d], StreamCxnState.Disconnected
[2023-09-19T16:43:14.331196+04:00] - [sessions.desktop.workspace.0] - [DEBUG] - [12836 - OpenUniverseStreams-Thread_0] - [_stream_cxn_cache] - [get_cxn] - StreamCxnCache: Connection will be deleted, because failure
Can someone kindly help me and let me know the best way to restore the connection to the platform? I have attempted to clear the application cache, restart my system, and can confirm that my Realtime and Heartbeat are OK.
