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yoavm avatar image
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RTO migration to PING CIAM - response Access Denied: User req to PE(6562)

We are migrating from RTO V1 to V2 (PING CIAM), we created an account id with correct permissions.

When trying to get information for any entity, we are receiving the error "Access Denied: User req to PE(X)".

{
  "Type": "Status",
  "State": {
    "Stream": "Closed",
    "Data": "Suspect",
    "Text": "Access Denied: User req to PE(6562)",
    "Code": "NotEntitled"
  },
  "ID": 3,
  "Key": {
    "Service": "ELEKTRON_DD",
    "Name": "HUYA.N"
  }
}


What could be the reason?

#productciam
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wasin.w avatar image   wasin.w

Hello @yoavm

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS

raksina.samasiri avatar image   raksina.samasiri

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,
AHS

1 Answer

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Jirapongse avatar image
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@yoavm
Thank you for reaching out to us.

According to the error message, it is obvious that the account doesn't have permission to access this item (HUYA.N). 

  "State": {
    "Stream": "Closed",
    "Data": "Suspect",
    "Text": "Access Denied: User req to PE(6562)",
    "Code": "NotEntitled"
  }

You need to contact your Refinitiv Account team or Sales team directly to verify the permission.

Otherwise, you can try "/HUYA.N" which is a delayed RIC instead.

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